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Computer Operator (FT)

Southeast Georgia Health System - Brunswick, Georgia
Friday, December 07, 2018
SG00000420
Technician


Southeast Georgia Health Systems has an opportunity for a Computer Operator to join our Information Systems team!

Summary: Monitors system activity, recognizes performance problems, & takes appropriate action. Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage. Assists with Customer Service Center duties as follows: Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies

The ideal Computer Operator will perform the following essential responsibilities:

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Develops teamwork within the Information Systems (IS) department. Assists in working "Customer Service Center" issues.

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Answers the customer service phone. Obtains pertinent data regarding issues from caller. Logs the data into the software utilized to track issues. Provides the caller with the callback identification (ID) number by return e-mail or by voice message. Forwards the call to the appropriate group/person within the IS department. Reports any deviations to the Customer Service Team Leader for follow-up.

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Maintains records required to supplement console log, including problem documentation and actions taken, file identification and similar data. Handles input and output media with due care for integrity of data and utility of media for subsequent use.

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Observes ongoing operations and analyzes performance to identify problems. Interprets console messages from system software or applications program and performs required actions. Initiates corrective action where required and within the scope of knowledge and authority.

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Sets up and operates peripheral devices and freestanding support equipment. Performs activities of peripheral equipment operations. Loads peripheral equipment such as tapes and printer paper for operating runs.

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Fosters a team approach to internal and external customers. Actively participates as a team member. Demonstrates a cooperative attitude by being tactful, sensitive, and using sound judgment when relating to others. Strives to recognize and evaluate strengths and weaknesses on an ongoing basis.

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Follows and executes jobs listed on departmental run sheet. Performs routine preventive maintenance as specified by device manufactures and installation standards. Fulfills administrative reporting requirements.

The ideal Computer Operator will posess the following minimum qualifications:

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High School Diploma or equivalent.

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Associate’s Degree (or experience equivalent) preferred.

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1 year in data center operations and Microsoft Office applications.

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Interviewing and listening skills to talk with individuals and groups.

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Analytical and detail-oriented skills to critically document and evaluate the information.

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Organizational skills to validate data obtained and expose new areas for process improvement. Interpersonal skills to help negotiate priorities and to resolve conflicts

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, or national origin. EOE/AA: M/F/D/V

Job Type: 1.0
Hours: Days
Salary:
Travel:
Location: Brunswick, GA - Georgia



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