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Department Support Assistant (Hematology & Oncology (FT) 252147

Southeast Georgia Health System - Brunswick, Georgia
Tuesday, February 13, 2018
Office Clerical

Southeast Georgia Health System has an opportunity for a Department Support Assistant to join our SGPA-Hematology & Oncology team!

Summary: Responsible for oversight of daily practice operations and provision of administrative support. Performs a variety of clerical duties as assigned and maintains good inventory control of supplies. All team members of Southeast Georgia Health System will promote a culture of safety, follow established policies, and adhere to all state and federal regulatory requirements.

Effectively communicates and exhibits positive interpersonal skills with a variety of people of different skill sets not limited to current department, and including physicians, team members, and patients.
Capable of performing all duties expected of the Medical Office Assistant.
Performs the necessary duties of Revenue Cycle to ensure billing is sent timely, including verification of charges and coding working with the Business Office as needed.
Monitors Time and Attendance, approves planned time off, and manages unscheduled leaves including arranging coverage
Handles customer service opportunities including patient complaints/concerns and service recovery.
Demonstrates leadership skills to provide direct supervision to the team members in the practice. Assigns tasks appropriately. Communicates information to team members including conducting regularly scheduled department meetings
Is responsible for detecting, observing and reporting compliance variances to Manager, Physician Practices or upward through the chain of command, the Compliance Office, or Hospital Hotline.
Work in conjunction with the Manager, Physician Practices to complete annual performance evaluations including review with team member.
Has a good knowledge of office processes and Health System policies and be able to constructively coach staff and address performance issues when needed.
Ensures changes (insurances, processes, policies, etc.) are communicated to staff timely and accurately and aids in ensuring optimal efficiency is maintained throughout the practice, alerting Manager of concerns.
Follows established procedures to maintain confidentiality of all patient and practice related information.
Collaborates with other Health System departments when necessary (e.g. Information Systems, Facilities, Safety and Security, Medical Records.) and other CHSI locations, assisting in requests when needed.
Promotes an environment of team work.

The ideal Department Support Assistant should posses the following minimal qualifications:

High School Diploma or equivalent required.
1 � 3 years clerical experience in a medical practice or medical billing office required.
Demonstrated knowledge of medical professional practice supervision preferred.
Coding using ICD-10 and CPT code books.
Positive interpersonal communication skills, computer literate, medical terminology, medical coding, ability to operate office equipment (scanner, calculator, fax, copier, telephone, and computer).
Supervisory experience preferred.
American Heart Association BLS Certification is required.

Service Excellence: All team members of Southeast Georgia Health System will promote service excellence by developing and maintaining positive relationships with customers, other team members, and the medical staff and will ensure the highest quality of care by performing their responsibilities according to the highest professional standards.

Facility: Southeast Georgia Physician Associates
Department: Southeast Georgia Physician Associates
Type: Full Time
Shift: Days
Hours: Days

Brunswick, GA
Brunswick, Georgia

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